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Explore installation guides, system specifications, and troubleshooting steps or reach out directly to our dedicated security team.
Getting Started
Step-by-step walkthroughs on installing Rex Protection, entering your license key, and running your initial scan.
View Requirements →Performance Tuning
Tips on configuring Silent Gamer Mode, optimizing registry sweeps, and setting up automated background maintenance.
Explore Tools →Direct Ticket Support
Have an active issue, license inquiry, or false-positive file report? Open a priority ticket with our support engineers.
Open Ticket →Official Windows System Requirements
Lightweight architecture engineered to run smoothly even on entry-level hardware.
- Operating System: Windows 10 (32-bit or 64-bit, Version 1909 or later)
- Processor: 1.0 GHz Intel/AMD or compatible x86/x64 processor
- Memory (RAM): 1 GB available system RAM
- Disk Space: 150 MB free disk space for program files
- Display: 1024 x 768 minimum screen resolution
- Network: Internet connection for definition sync and cloud telemetry
- Operating System: Windows 11 (64-bit, Version 22H2 or 23H2+)
- Processor: 2.0 GHz Multi-core Intel Core i3/i5/i7 or AMD Ryzen
- Memory (RAM): 4 GB+ RAM (Rex uses <45 MB actively)
- Disk Space: High-speed NVMe or SATA SSD with 500 MB free
- Security Hardware: TPM 2.0 & Secure Boot enabled for hardware isolation
- Network: Broadband internet for instantaneous zero-day cloud updates
Submit a Support Request
Our technical team typically responds within 2 hours during active business shifts.
Support FAQs
Quick answers to recurring setup and license topics
How do I submit diagnostic logs if I encounter an issue?
Inside Rex Protection, open Settings > Diagnostics > Generate Support Package. This creates an encrypted, sanitized diagnostic zip on your desktop that you can attach to your ticket.
What is the standard response time for support inquiries?
Rex Pro and Ultimate Family subscribers receive priority response within 2 hours. Free edition users receive community support responses within 24 hours.
How do I renew or change my payment method?
Navigate to the License tab in Rex Protection and click "Manage Subscription". You will be securely directed to our billing portal to update credit cards or license seats.